Returns & warranty
Returns, exchanges and warranty
Change-of-mind returns within 7 days of delivery; defects within 30 days. Items must be returned complete.
- Changed my mind
- 7
- Defective / not working
- 30
- Warranty claim
- Warranty
Changed my mind
Change of mind: request a return or exchange within 7 days of delivery or pickup. Items must be complete, unused and in their original packaging.
Defective / not working
Defective, damaged or wrong items: tell us within 30 days of delivery. We inspect the item and repair, replace or refund it.
Warranty claim
Warranty issuer and duration are shown on each product page. Warranty claims can be opened from your order page at any time during the warranty period.
Request a return or warranty claim
Open a request from your order page (the tracking link we gave you). We review it, confirm the next step by email or phone, and inspect the item when it arrives at HDML.
Refund
Refunds go back the way you paid: transfers to your account, cash-on-delivery amounts by transfer to an account you confirm. Any part paid with HDML credit returns to your credit balance.
Nothing in this policy reduces your statutory rights under Egyptian consumer-protection law.
Egypt's Consumer Protection Agency describes a general 14-day change-of-mind period (with exceptions by product type) and 30 days for defective goods. Where those periods are longer than the windows above, they apply; this policy never reduces them.
Email: contact@hdmlstore.com