The short version: record the unboxing, photograph the serial number and any fault, keep the invoice, the box and every accessory, describe the problem precisely, and contact the seller inside the legal windows. Under Egypt's Consumer Protection Law those windows are 14 days from receipt to return or exchange without giving a reason, and 30 days from receipt if the item is defective or not as agreed. After that, a fault normally goes through the warranty instead. Good records do not change your rights, but they make it much easier for everyone to agree on what happened.
The time limits in Egyptian law
| Situation | Time limit | What the law says |
|---|---|---|
| You changed your mind (bought in a shop) | 14 days from receipt | Exchange or return and get the price back, without giving a reason or paying costs, with listed exceptions (Law Article 17) |
| You changed your mind (bought online or by phone) | 14 days from receipt | You may withdraw; the seller refunds by the same payment method within seven days of the return, and you pay the shipping and return costs unless the contract says otherwise (Article 40) |
| The item is defective or not as agreed | 30 days from receipt | Return or exchange it and recover the price at no extra cost; the seller must do this within a week of your request (Law Article 21, Regulations Article 16) |
| The fault appears later | The warranty period | Repair under the manufacturer's or seller's warranty; for goods the law treats as durable, at least two years (Article 22) |